Billing, renewal and cancellation policy
Short version: no contracts, no cancellation fees, and you can cancel online anytime. Recurring plans keep going until you cancel. Here are the details.
Recurring plans renew automatically
Our recurring plans are ongoing services that continue until you cancel:
- Weekly service: $29 per visit. About $126 a month for one dog on a standard yard.
- Every other week: $39 per visit. About $85 a month for one dog. Roughly 14 grande lattes.
Prices shown are per visit for a standard setup. The exact price for your property is shown before you book, and confirmed in your confirmation email. Your first cleanup is free if the yard was cleaned in the last month; longer backlogs get a one-time catch-up cleanup at the price shown at booking. After that, every visit on your schedule is charged at your price.
Before you book a recurring plan, we ask you to confirm with a checkbox that you understand the plan renews automatically until you cancel. After we confirm your first visit, we email you these terms, including how to cancel, so you have a copy.
When you're charged
- Recurring plans: when you book, you put a card on file with Stripe to hold your spot. Nothing is charged at booking. After each month, we charge that card for the visits completed that month.
- One-time cleanups: a 50% deposit is charged at booking to lock in your date. The balance is charged after the job is done.
- You're only ever charged for visits we've actually done. Visits skipped because of a locked gate, weather, or your request aren't charged.
- If your price changes (for example, you add a dog or change plans), the new price starts at your next visit and is shown in your account.
- If we ever raise prices for an existing plan, we'll email you at least 30 days before, and you can cancel before it takes effect. Launch-pricing households keep their rate as promised.
How to cancel
You can cancel a recurring plan at any time, as easily as you signed up:
- Online: log in to your account and press Cancel on your service. It takes effect immediately and cancels all future visits.
- By email: reply to any email from us, or write to [email protected], and we'll confirm the cancellation by email.
There's no cancellation fee and no notice period. You pay only for visits already completed before you cancel. If you'd rather take a break, you can pause visits for up to 90 days from your account instead.
Refunds
- Deposits: fully refundable if you cancel at least 48 hours before the scheduled visit. Inside 48 hours, we keep the deposit unless we can rebook the slot, or the cancellation was because of us or the weather.
- Unhappy with a visit: tell us within 3 days. We'll come back and fix it, or refund or credit that visit.
- Billing mistakes: if we charged you for a visit that didn't happen, we refund it to the original payment method, usually within 5 to 10 business days.
Failed payments
If a charge fails, we email you to update your card. We may pause visits until the balance is paid, but we never add late fees without telling you in advance.
Questions
Email [email protected]. We answer within one business day.
Plain-language summary of how we work. If anything here conflicts with what we've told you in writing, email us and we'll sort it out.